Director of Operations
Division
Hospitality
How to apply
To apply for this position, please send an email with your latest CV and resume. Make sure to include the division and position you are applying for.
Company Overview
Sunray Group, a family-owned corporation, was founded in 2006 with a vision of creating exceptional experiences for its customers through hospitality and development. The group has an unwavering belief in the power of brand equity, which is reflected in their portfolio of award-winning brands that include Marriott, Hilton, Hyatt, Intercontinental Hotel Group (IHG), Best Western, and Choice Hotels.
With multiple developments across Ontario, Quebec, Saskatchewan, Manitoba, Newfoundland and Alberta, Sunray Group has become a leading name in the hospitality and real estate industries. The group’s success can be attributed to its diverse, multicultural, and talented team of individuals who are passionate about providing exceptional customer service.
Position Summary
We are seeking an experienced Director of Operations to oversee the operational performance of multiple hotel properties in select regions of Ontario. Based in our North York corporate office, this senior leadership role requires a strategic thinker with strong operational expertise who can drive performance, ensure brand standards, and lead teams across multiple locations. The successful candidate will be responsible for maximizing revenue, controlling costs, and maintaining the highest standards of guest satisfaction across our hotel portfolio.
Key Responsibilities
Strategic Operations Management
- Oversee day-to-day operations of multiple hotel properties in select regions of Ontario
- Develop and implement operational strategies to optimize performance and profitability
- Monitor key performance indicators (KPIs) including RevPAR, ADR, occupancy rates, and guest satisfaction scores
- Ensure consistent implementation of brand standards and operating procedures across all properties
Financial Performance & Budget Management
- Collaborate with finance team to develop annual budgets and forecasts for assigned properties
- Monitor financial performance and implement corrective actions to achieve targets
- Control operational costs while maintaining service quality standards
- Analyze P&L statements and provide actionable insights to senior management
Team Leadership & Development
- Provide leadership, guidance, and mentorship to General Managers and department heads
- Conduct regular property visits and performance reviews
- Develop succession planning and talent management strategies
- Foster a culture of excellence, accountability, and continuous improvement
Quality Assurance & Guest Experience
- Ensure compliance with all health, safety, and regulatory requirements
- Maintain high standards of cleanliness, maintenance, and guest service
- Address escalated guest concerns and implement service recovery procedures
- Monitor online reviews and reputation management across all properties
Project Management & Development
- Assist with renovation and capital improvement projects
- Coordinate with corporate departments including HR, IT, Marketing, and Procurement
- Support new property openings and acquisitions
Required Qualifications Education & Experience
- Bachelor’s degree in Hospitality Management, Business Administration, or related field
- 8 – 10 years of progressive leadership experience in hotel operations
- Previous experience managing multiple properties or serving as a General Manager
- Proven track record of achieving financial and operational targets
Skills & Competencies
- Strong financial acumen with experience in budget management and P&L responsibility
- Excellent leadership and team management skills
- Outstanding communication and interpersonal abilities
- Proficiency in hotel management systems (Opera, Marriott systems,)
- Advanced knowledge of revenue management principles
- Strong analytical and problem-solving capabilities
- Ability to travel frequently throughout Ontario
Industry Knowledge
- Deep understanding of hotel operations including front office, housekeeping, F&B, and maintenance
- Knowledge of Ontario hospitality regulations and compliance requirements
- Familiarity with major hotel brand standards and operating procedures
- Understanding of digital marketing and online reputation management
Preferred Qualifications
- Master’s degree in a related field
- Professional certifications (CHA, CHE, or equivalent)
- Experience with hotel development or renovation projects
- Experience with franchise operations and brand compliance
What We Offer
- Competitive salary commensurate with experience
- Comprehensive benefits package
- Professional development opportunities
- Clear career progression horizon
- Hotel accommodation discounts
Work Location
- Full-time, In-person — North York,
- Must be legally eligible to work in Canada (Canadian citizen, permanent resident, or holding a valid Canadian work permit)
Compensation:
- CA$115,000 – CA$130,000 per year
Sunray Group of Hotels is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.